Delivery & returns
Delivery
The order will be executed at the latest within 3 days from the day following that on which the order has been paid.
The CD (s) or vinyl (s) you order appear in the basket (see the icon at the top of the page to the right of the Menu). You can access it at any time while you are browsing the site. The displayed subtotal of your order indicates the amount of your order (retail price including VAT) excluding delivery costs. These will be displayed when checking out.
For information, the delivery costs are € 3.00 for CDs and € 4.50 for vinyls. SPACE DISQUES only delivers to the following territories: Metropolitan France, Belgium, Switzerland, Luxembourg, Andorra and Monaco. For delivery to other countries, contact us at contact@spacedisques.com or using the form on the CONTACT page.
If the words “Estimated Delivery Charges” appear, click on the text and indicate the country of delivery in the drop-down menu that will appear. The amount of the delivery costs will then appear, as well as the total of the payment to be made.
Terms of delivery
The products are delivered to the address indicated on the order form. The consumer is required to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier to the company "Service de Promotion et d'Actions Commerciales Européen", within a reasonable time.
As far as shipping is concerned, we mainly work with La Poste. As soon as we send a shipment, you will receive an email informing you.
The post office usually delivers within 48 hours throughout France. However, it is possible, as in any expedition, that there is a delay in delivery or that the product gets lost.
In the event of a delay in delivery compared to the date we have indicated to you, we ask you to notify us of this delay by email. We will then contact the Post Office to start an investigation. A Post investigation can last up to 21 days from the date of the start of the investigation. If during this period, the product is found, it will be immediately forwarded to your home. If, on the other hand, the product is not found, La Poste considers the shipment as lost. Only then can we return a replacement product to you, at our expense. If the product (s) ordered were no longer available at that time, we would reimburse you for the amount of the products affected by the loss of the carrier.
We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products, strike or interruption of service.
Delivery issues
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated to us by email at Customer Service - SPACE: contact@spacedisques.com
Delivery errors
The customer must formulate with the company "Service de Promotion et d'Actions Commerciales Européens" on the same day of delivery or at the latest on the first working day following delivery, any claim of delivery error and / or non-delivery. conformity of the products in kind or in quality compared to the indications appearing on the order form. Any complaint made after this deadline will be rejected.
This complaint can be made:
- by connecting to our site in the "follow your order" section where, after entering your customer number, you can ask us your question through the contact us menu, specifying the order reference.
Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the company "Service de Promotion et d'Actions Commerciales Européens" from any liability.
Upon receipt of your complaint, we will send you an exchange confirmation by email. The exchange of a product can only take place after our agreement.
In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to us as a whole and in its original packaging, to the following address: Service Client SPACE - 6, rue des Pavots - 63700 YOUX
To be accepted, any return must be notified to us in advance.
The shipping costs are the responsibility of the consumer except in the event that the returned product does not correspond to the original order or is defective due to an error by the company "Promotion and Actions Department European Commercial ", or not in conformity with the declaration made by the consumer in the return slip.
Product warranty
The consumer is expressly informed that the company "Service de Promotion et d'Actions Commerciales Européens" is not the producer of the products presented on the website, within the meaning of law n ° 98-389 of May 19, 1998 and relating to liability for defective products. Consequently, in the event of damage caused to a person or to a good by a defect of the product, only the responsibility of the producer of this one can be sought by the consumer, on the basis of the information appearing on the packaging of the said product. .
Right to retract
The consumer has 10 working days to return, at his expense, the products that do not suit him. This period starts from the day of delivery. Any return must be notified to us beforehand by connecting to our site in the "follow your order" section where, after entering your customer number, you will be able to obtain your order number. The product must be returned to: Customer Service - SPACE - 6, rue des Pavots 63700 YOUX
Products such as Records, CDs, Vinyls must not have been unsealed to benefit from the right of withdrawal. Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer.
In the event of exercise of the right of withdrawal, the company "Service de Promotion et d'Actions Commerciales Européens" will make every effort to reimburse the consumer within 15 days.
The consumer will then be reimbursed by crediting his bank account (secure transaction) in the event of payment by bank card, or by check in other cases.
SARL European Promotion and Commercial Actions Department - www.spacedisques.com
Clermont-Ferrand RCS 50334802100026 - Intra-community VAT number FR67503348021